We aim to ensure every rider is satisfied with their purchase. If your order doesn’t meet expectations, we offer an easy return and refund process.
- 🕒 Return Window – You may request a return or exchange within 7 days of receiving your order.
- 📦 Condition of Products – Items must be unused, in their original packaging, and in resellable condition.
- 🚫 Non-Returnable Items – Electrical components, safety gear (like helmets), and customized parts cannot be returned unless defective.
- 💸 Refund Process – Once we receive and inspect the returned item, approved refunds will be issued to your original payment method within 7–10 business days.
- 🚚 Return Shipping – Customers are responsible for return shipping costs unless the item delivered was defective, damaged, or incorrect.
For returns, exchanges, or refund requests, please contact our support team at info@getbikeparts.com with your order number and details.